To allow clients to use our waiting list, we request you provide us with 24 hours notice of your intention to change your appointment. We reserve the right to charge a 50% fee for cancellations less than 24 hours notice.
We may review and change this policy from time to time.
Let's go through a few definitions before we get started:
We collect personal data in a couple of different ways—directly and indirectly.
We directly collect Personal Information if you send an enquiry to us from our website, use the online booking function on this website, or get in touch with us by chat, email, or phone. We may also collect some Personal Information if you engage with us through social media.
This information can include your name, addresses, telephone numbers, and email addresses.
We do not directly collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
In order to improve our services, we use data that can be retrieved from cookies, and other technology whose purpose is gathering data about website use. This data may include:
Generally speaking, the Personal Information we collect is used by us to provide the service of craniosacral therapy to our customers.
The Personal Information we collect about our Customers is mostly used for appointment scheduling, billing, identification, authentication, and for contacting them if we need to. We may, with consent, use email addresses to promote the service we offer. People who receive these promotional emails can unsubscribe at any time.
We may use other data for a range of different purposes, provided we comply with applicable law and our contractual commitments.
Other ways we may use your Personal Information:
We take security seriously. Data is stored in a protected database and access is restricted to those who have a need to know for the purposes outlined in 'how this information is used' above'
In the event that there is a breach and your Personal Information that we have collected directly is at risk, you will be notified within 72 hours of discovering the breach. You will be informed of what information is at risk, steps that we have taken to ensure your safety, and what action we are taking or have taken to rectify the breach.
You can request access to the Personal Information you have provided to us, via email to firstname.lastname@example.org. This enables you to receive a copy of the data and to check that we are lawfully processing it.
If you think there’s a problem with the Personal Information we hold about you, you will either have the tools available to make these changes, or you can request a correction. This enables you to have any incomplete or inaccurate data we hold about you corrected (though we may need to verify the accuracy of the new data you provide to us).
If you want to request erasure of your Personal Information, we'll take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request. As we only collect information that is required, it is likely that revoking your consent will limit our ability to provide the service to you.
Should you require to move your data to another service, you may request the transfer of your data (including Personal Information) to you or to a third party. We will provide your data to you or a third party that you have chosen.
You may withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. This will be notified to you at the time of your request if applicable.